Need Help? Submit a Support Ticket
At HBSS Dropshipping, we are committed to providing reliable and responsive customer service. If you have any issues related to orders, shipping, product quality, or account support, please submit a support ticket using the form below or email us directly.
We will respond within 24–48 business hours.
What Can You Submit a Ticket For?
You can create a support ticket for the following situations:
🛒 Order Issues (missing, damaged, or incorrect items)
🚚 Shipping Delays or Tracking Problems
💰 Refund or Return Requests
💬 Product Inquiries
📦 Stock & Availability Questions
💼 Wholesale or Dropshipping Cooperation
🧾 Billing or Payment Issues
🛠️ Website Technical Errors
How to Submit a Ticket
You can submit a ticket in the following ways:
Via Our Support Form:
Go to https://hbdropshipping.com/contact-us and fill in the required details (name, email, subject, message). Please include your order number if available.Via Email:
Send your support request to:
📧 hbsswu@qq.com
Please provide:Your full name
Order number (if applicable)
A clear description of your issue
Supporting images or files (if any)
Response Time
We typically respond within 1–2 business days.
During high-volume seasons, responses may take up to 3 business days.
Helpful Tips for Faster Support
Always include your order number when available.
If reporting a product issue, attach photos or videos.
Be as specific as possible to help us resolve your issue quickly.
Your Privacy is Protected
All information you submit via the support form or email is kept strictly confidential and used solely for resolving your inquiry.
Thank you for choosing HBSS Dropshipping. We’re here to support you!
