FAQ

Orders & Payments

 

      • What payment methods do you accept?
        We accept PayPal, Visa, payoneer, and XT.

      • How long does order processing take?
        1–3 business days after payment confirmation.

      • Can I cancel my order?
        Yes, before the order is processed. Contact support ASAP.

Shipping

      • How long does shipping take?
        Standard delivery: 7–15 business days. Express options available.

      • How to track my order?
        Use your tracking number on Order Tracking.

Products & Packaging

      • Can I customize packaging?
        Yes, we offer custom cards, boxes, and brand labels.

        Do you offer product photography?
        Yes, professional white background or lifestyle shots are available.

Disputes & Refunds

    • What is your return policy?
      Returns accepted within 30 days for unopened items.

    • My customer received a broken item. What now?
      Send images or videos within 7 days. We will reship or refund.

Contact Support

If you have further questions or need assistance, feel free to contact us:

  • Email: hbsswu@qq.com

  • Whatsapp: +8618361526977

Product Enquiry

Scroll to Top